Pricing
Simple, transparent pricing
Choose the plan that fits your team. No hidden fees, no surprise invoices.
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Core
A solid foundation for growing teams. Unified inbox, CRM, helpdesk, and email — everything you need to start managing customer relationships in one place.
€29/mo/user
billed monthly
Up to 5 users · 5 GB / user storage
- Email (IMAP / Gmail / Outlook)
- CRM & Contacts
- Helpdesk & SLA
- Workflow & Survey Templates (10 each)
- RBAC & Roles
- SMS & Telephony / PBX
- Automation Workflows
- AI features & API Access
Professional
Most Popular
For teams that need more power. Adds SMS, PBX telephony, calendar sync, automation workflows, chatbots, landing pages, support pages and 1,000 included AI minutes per month.
€79/mo/user
billed monthly
Up to 20 users · 25 GB / user storage
- Everything in Core
- SMS & Telephony / PBX
- Calendar Sync
- Automation Workflows
- Landing Pages, Support Pages & API Access
- Audit Trails & Survey Templates (50)
- 1,000 AI min/mo included
- 10 Chatbots included
- AI Email Analysis & Advanced Voice Shortcuts
Enterprise
Built for organizations that demand scale, security, and dedicated support. Full AI suite, custom integrations, SLA guarantees, and a dedicated success manager.
€149/mo/user
billed monthly
Unlimited users · 100 GB / user storage
- Everything in Professional
- AI Call Transcription & Email Analysis
- Sentiment Analysis & Advanced Voice Shortcuts
- Custom RBAC Roles
- Dedicated Success Manager
- White-label Workspaces MSP & Agency
- 10,000 AI min/mo & SLA Priority
Estimate
Build your plan
Adjust the sliders to calculate your exact monthly cost.
Monthly
Annual
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Storage & AI
Drag to add 50 GB blocks · 5€/block/mo
AI Boost Pack
+5,000 AI min/mo · Pro & Enterprise
+15€ per 1,000 min block
Communications Pro+
90€/pack/mo · 10,000 outbound SMS included per pack
10€ per 1,000 SMS · outbound messages
Productivity Pro+
5€/pack/mo · adds 5 chatbots per pack
5€/pack/mo · adds 5 workflow templates per pack
5€/pack/mo · adds 5 survey templates per pack
Support Core only
Priority Support
<4h response · dedicated Slack
Partner Pro+
99€/workspace/mo · custom branding per client workspace
Estimated total
€0
/ month
This is a starting estimate Enterprise pricing is fully tailored — volume discounts, dedicated SLA, custom integrations, and a dedicated success manager are negotiated directly. Talk to us and we'll put together a better deal.
Compare Plans
Find the right plan for your team
| Feature |
Core
|
Professional
Most Popular
|
Enterprise
|
|---|---|---|---|
| Core Platform | |||
| Multi-Workspace ? | 1 workspace | 3 workspaces | Unlimited |
| White-label Workspaces ? | ✗ | ✓ | ✓ |
| Users | Up to 5 | Up to 20 | Unlimited |
| Storage ? | 5 GB / user | 25 GB / user | 100 GB / user |
| RBAC & Roles ? | ✓ | ✓ | ✓ |
| Custom RBAC Roles ? | ✗ | ✗ | ✓ |
| Multi-Dashboard | ✓ | ✓ | ✓ |
| Custom Dashboards | ✗ | ✗ | ✓ |
| Multi-Language | ✓ | ✓ | ✓ |
| Native Mobile App ? | Soon | Soon | Soon |
| App Marketplace ? | Soon | Soon | Soon |
| CRM & Helpdesk | |||
| Contacts & Orgs | ✓ | ✓ | ✓ |
| Contact Import | ✓ | ✓ | ✓ |
| Workflow Templates ? | 10 / workspace | 50 | Unlimited |
| Survey Templates ? | 10 / workspace | 50 | Unlimited |
| Workflow Automation ? | ✗ | ✓ | ✓ |
| Helpdesk & SLA ? | ✓ | ✓ | ✓ |
| Landing Pages ? | ✗ | ✓ | ✓ |
| Support Pages | ✗ | ✓ | ✓ |
| Custom Fields ? | ✓ | ✓ | ✓ |
| Lead & Deal Scoring ? | Soon | Soon | Soon |
| Revenue Forecasting ? | Soon | Soon | Soon |
| E-Signature Integration | Soon | Soon | Soon |
| Communications | |||
| Email (IMAP/Gmail/Outlook) | ✓ | ✓ | ✓ |
| Calendar Sync | ✗ | ✓ | ✓ |
| Telephony / PBX ? | ✗ | ✓ | ✓ |
| SMS | ✗ | ✓ | ✓ |
| Sales Sequences & Drip Campaigns ? | Soon | Soon | Soon |
| Chatbots ? | ✗ | 10 included | Unlimited |
| AI & Automation | |||
| Included AI Tokens ? | ✗ | 1,000 min / mon | 10,000 min / mon |
| AI Call Transcription ? | ✗ | ✓ | ✓ |
| Sentiment Analysis ? | ✗ | ✓ | ✓ |
| Voice Comments ? | ✗ | ✓ | ✓ |
| Advanced Voice Shortcuts ? | ✗ | ✗ | ✓ |
| AI Email Analysis ? | ✗ | ✗ | ✓ |
| AI Email Drafting & Reply Suggestions ? | Soon | Soon | Soon |
| Conversation Coaching ? | Soon | Soon | Soon |
| Support | |||
| API Access | ✗ | ✓ | ✓ |
| Support Level | Priority Email | Dedicated | |
| Onboarding | Self-serve | Guided | Dedicated |
| Customer Portal & Knowledge Base | Soon | Soon | Soon |
| Security & Operations | |||
| Audit Trails & Logs | ✗ | ✓ | ✓ |
| Manager Approvals & Escalations ? | ✗ | ✓ | ✓ |
| Surveys (CSAT / NPS) ? | ✗ | ✓ | ✓ |
| ERP Integrations (Billing) ? | ✗ | ✓ | ✓ |
| SSO (Single Sign-On) ? | Soon | Soon | Soon |
| Advanced Custom BI & Reporting ? | Soon | Soon | Soon |
Add-on Packs
Extend without upgrading
Pay only for what you need. Add capacity, AI, communications, productivity, or service upgrades to any plan — month by month.
📦 Capacity
€39/user/mo
Extra Users
Add users beyond your plan cap at a flat per-user rate — no plan upgrade required.
Core · Professional
€35/workspace/mo
Extra Workspace
Additional workspaces with their own users, CRM data, and integrations.
Core · Professional
€5/50 GB/mo
Extra Storage
Workspace-wide shared storage in 50 GB blocks — ideal for call recordings and attachments.
All plans
🤖 AI
€49/mo
AI Boost Pack
+5,000 AI processing minutes per month — transcription, email analysis, and sentiment scoring. Includes AI Email Drafting when available.
Professional · Enterprise
€15/1k min
AI Token Top-up
Extra AI minutes on demand — 1,000 min ≈ 16 hours of audio. Unused minutes expire monthly.
All plans
📡 Communications
€90/mo
SMS Boost Pack
High-volume SMS bundle — 10,000 outbound messages per month included. Best value for teams running regular campaigns, reminders or alerts.
Professional · Enterprise
€10/1k SMS
SMS Credits
Outbound SMS credits sold in blocks of 1,000 messages. Use for drip campaigns and alerts.
Professional · Enterprise
€5/mo / 5 chatbots
Chatbot Pack
Add 5 active chatbots to your workspace — deploy on your site, support portal, or landing pages to qualify leads and handle FAQs automatically.
Professional · Enterprise
€299 one-time
PBX Onboarding Pack
Guided PBX setup & integration — we configure your Yeastar, 3CX, or Pulse PBX from scratch, map extensions, test call flows, and hand over ready to use.
All plans
⚡ Productivity
€5/mo / 5 templates
WF Template Pack
Add 5 more workflow templates to your workspace — pre-built blueprints for onboarding, support, sales, and more.
Core · Professional
€5/mo / 5 templates
Survey Template Pack
Add 5 more survey templates — CSAT, NPS, and custom feedback forms ready to send in one click.
Core · Professional
⚙️ Service
€49/mo
Priority Support
Upgrade to priority email queue (<4h response) and a dedicated Slack channel with our support team.
Core only
€99/workspace/mo
White-label Workspace MSP & Agency
Rebrand UCX360 with your own logo, domain, and colours per client workspace.
Professional · Enterprise
€149 one-time
Data Migration
Structured data import for one workspace — contacts, deals, tickets, and history migrated from your existing CRM, spreadsheet, or legacy system. Can be purchased per workspace.
All plans
€199 one-time
Setup & Training
Dedicated onboarding session — platform configuration, telephony & CRM setup, workflow templates, and 2–3 remote training sessions tailored to your team.
All plans
Talk with us
Custom Integrations
Need a custom connector, ERP sync, or bespoke API integration? Our team scopes, builds, and maintains it for you — contact us for a tailored quote.
All plans
Talk with us
Dedicated Instance Enterprise
Run UCX360 on your own dedicated server or private cloud — full data isolation, custom SLA, and complete control over your infrastructure. Ideal for regulated industries or large enterprise deployments.
All plans
FAQ
Common questions
Everything you need to know before choosing a plan.
Can I switch plans at any time?
Yes — you can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades apply at the start of your next billing cycle. Prorated credits are applied for mid-cycle upgrades.
What happens when I exceed my user or workspace cap?
Extra users are billed at €39/user/month and extra workspaces at €35/workspace/month on top of your plan fee — no forced plan upgrade needed. The price simulator reflects this automatically.
Does the annual discount apply to add-ons?
No — the 15% annual discount applies only to the base plan subscription. Add-ons such as AI minutes, SMS credits, storage blocks, chatbot packs, workflow & survey template packs, and white-label workspaces are charged at their flat monthly rate regardless of billing cycle.
Is there a free trial?
Yes — we offer a 14-day free trial with no credit card required. You get full access to the Professional plan features during the trial. Book a guided setup call to get up and running in minutes.
What counts as an "AI minute"?
1 AI minute = 1 minute of audio processed for call transcription or sentiment analysis, or approximately 800 words of email content analysed. As a guide, 1,000 minutes ≈ 16 hours of call recordings. Unused minutes expire at the end of each billing month.
Can I use White-label Workspaces without upgrading to Enterprise?
Absolutely. White-label is available on the Professional plan and above as a standalone add-on at €99/workspace/month. You can manage multiple branded client workspaces without moving to Enterprise.
What do the Setup & Training and Data Migration packs include?
The Setup & Training Pack (€199 one-time, all plans) covers platform configuration, telephony & CRM setup, workflow templates, and 2–3 remote training sessions tailored to your team. The Data Migration Pack (€149 one-time per workspace) handles structured import of contacts, deals, tickets, and history from your existing CRM, spreadsheet, or legacy system — can be purchased repeatedly as you add workspaces.
How long does it take to get up and running?
Most teams are live within a day. The platform is designed for self-serve setup — create your workspace, invite your team, connect your email and PBX, and you're ready. If you need guided onboarding, our Setup & Training Pack covers full platform configuration and training sessions.
Is UCX360 GDPR compliant? Where is my data stored?
Yes. UCX360 is GDPR-compliant by design. Data is stored in EU-based infrastructure. We act as a Data Processor on your behalf and provide a Data Processing Agreement (DPA) on request. See our Privacy Policy and GDPR page for full details.
How do chatbots and template packs work?
Chatbots let you deploy AI-powered conversation flows on your website, support portal, or landing pages — qualifying leads, answering FAQs, and handing off to a human agent when needed. The Professional plan includes 10 chatbots; Enterprise gets unlimited. Need more? The Chatbot Pack add-on adds 5 chatbots for €5/mo. Template packs work the same way: Core and Professional plans include 10 and 50 workflow/survey templates respectively; extra packs of 5 are available at €5/mo each.
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Choose the plan that fits your team. No hidden fees, no surprise invoices.
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